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NEWS 2020/04/09

ANNOUNCEMENT: SMALL WORLDS TOKYO Grand Opening Postponed

April 9, 2020
SMALL WORLDS Inc.

 

As a result of the coronavirus pandemic and in line with the state of emergency declared by the Japanese government, SMALL WORLDS Inc. will postpone the grand opening of SMALL WORLDS TOKYO that was previously scheduled for April 25, 2020, and have its doors closed for an indefinite period of time.

 

Operation of SMALL WORLDS TOKYO and rescheduled date for its grand opening will be duly determined and announced in accordance with government policies and states of society. We appreciate your patience and understanding.

 


 

Below, you’ll find information regarding tickets already purchased/reserved.
Thank you very much for purchasing/booking tickets to SMALL WORLDS TOKYO. As the grand opening has been postponed, your tickets and reservations will be handled as follows:

 

1. Purchased Admission Ticket can be either honored or refunded.
Purchased Admission Ticket can be:
a) honored any date between the grand opening date (yet to be determined) and Dec. 31, 2020. You can visit the park on the date of your preference; OR
b) refunded via Loppi, multimedia device available at Lawson and Mini Stop convenience stores. Please have your tickets refunded April 25, 2020, 10:00 – May 17, 2020, 23:59.
If you are unable to have your ticket refunded, you can always visit SMALL WORLDS TOKYO with the ticket until Dec. 31, 2020.

※NO tickets can be refunded other than the period beginning April 25, 2020, 10:00, through May 17, 2020, 23:59.
※Please have your ticket refunded at a convenience store specified on the ticket.
※Please have your ticket at hand when you make a refund request. Your ticket is necessary for obtaining a refund.

 

2. Purchased Admission Ticket plus Backyard Tour can be either honored or refunded.
a) Admission Ticket plus Backyard Tour can be honored any date between the grand opening date (yet to be determined) and Dec. 31, 2020. Please contact backyard@smallworlds.asia to let us know your date of preference once the grand opening date is identified.
contact address: backyard@smallworlds.asia

OR
b) Purchased Admission Ticket plus Backyard Tour can be refunded via Loppi, multimedia device available at Lawson and Mini Stop convenience stores. Please have your tickets refunded April 25, 2020, 10:00 – May 17, 2020, 23:59.
※NO tickets can be refunded other than the period beginning April 25, 2020, 10:00, through May 17, 2020, 23:59.
※Please have your ticket refunded at a convenience store specified on the ticket.
※Please have your ticket at hand when you make a refund request. Your ticket is necessary for obtaining a refund.

 

3. Booked Admission Ticket will be canceled.
Admission Tickets reserved via Webket on SMALL WORLDS TOKYO official website will be automatically canceled as its grand opening has been postponed. No further action is required for cancellation.
Please come back to SMALL WORLDS TOKYO website for reservation once the grand opening date is rescheduled. We apologize for the inconvenience and we are looking forward to welcoming you at SMALL WORLDS TOKYO.

 

4. Tickets purchased at travel agencies cannot be refunded at SMALL WORLDS TOKYO.
Please contact the travel agency for information.

 

5. Purchased Annual Pass and Figure Program plus Resident Right
As the grand opening of SMALL WORLDS TOKYO has been postponed, invitations to pre-opening events and the use of Annual Pass are currently on hold. Once the grand opening date is identified, we will e-mail you. We appreciate your understanding.
※Figure Program plus Resident Right is for Evangelion New Tokyo-3 City Area, Evangelion Hangar Area, Kansai International Airport Area, Space Center Area, and Cities around the World Area.

 


For inquiries, please visit
https://www.smallworlds.jp/en/contact_en/