FAQ

EQUIPMENT FAQ

Q When will this theme park open?

A

It is scheduled to open on April 25, 2020.

Q Can I enter with a stroller?

A

Yes, but you may find it hard to pass some places or will not be able to see some miniatures.

Q Can I bring my pet?

A

Please refrain from bringing pets. Thank you for your understanding.

Q Can I enter in a wheelchair?

A

Yes, but you may find it hard to pass some places or will not be able to see some miniatures.

Q Can I bring in food and other belongings?

A

Please refrain from bringing food into the venue.

Q Can I come on rainy days?

A

Since it is an indoor theme park, you can visit even when it rains.

Q Is there any place to store my luggage?

A

There are cloakrooms and lockers (paid) in the venue. Please note that they are offered in a limited quantity. Moreover, please note that a large luggage such as suitcases cannot be put into the lockers in the venue.

ACCESS FAQ

Q Where is the nearest station?

A

3-minute walk from Ariake-Tennis-no-mori Station of Yurikamome Tokyo Waterfront New Transit Waterfront Line / 9-minute walk from Kokusai-Tenjijo Station of Tokyo Waterfront Area Rapid Transit Rinkai Line

Q Please tell me when are the closed days.

A

There are no closed days.

Q Please tell me the opening hours.

A

The theme park is open from 9:00 to 21:30 every day. The admission is carried out at the appointed time every 30 minutes. The last admission time is 20:30.

Q Is there any parking lot?

A

There is no private parking space available for public use within the facility. Please come by public transport.

TICKET FAQ

Q What is admission passport?

A

It is a ticket on which the date and time of admission are stated. Customers cannot enter at any other time.

Q What is backyard tour?

A

It is a tour where you can visit the main miniature exhibition area and the miniature production site while listening to the introductions of the highlights and behind-the-scenes stories of SMALL WORLDS presented by our guides in a fun way. The tour takes about 60 minutes.

Q What can I do if I cannot come on the date I chose when I purchased the advance ticket?

A

Advance tickets for a specific date cannot be changed after purchase. Thank you for your understanding.

Q If I miss the admission time, can I enter by purchasing the ticket again at the venue?

A

If you miss the designated admission time, you can purchase tickets at the door as long as there are tickets available.

Q Can I purchase tickets at the door?

A

Tickets will be sold at the ticket counter only if there are some tickets left on that day. Please check the availability of tickets at the door on the official Twitter.
The tickets at the door will not be sold on some days if all available tickets have been sold out during the reservation period.

Q Where can I purchase tickets?

A

You can purchase tickets at the door, on the official homepage, LAWSON TICKET and JTB. You can also purchase them via Loppi terminals in all LAWSON and MINISTOP.

Q From what age do children need tickets?

A

Tickets are required for children who are 4 years old and older.

Q Is there any restriction on admission?

A

To ensure that all customers fully enjoy their visit, we provide the tickets for the specific time slots in advance. Please enter the venue at the designated time. There will also be tickets at the door, but they may be sold out. In that case, you may not be able to enter the venue right away even if you come.

Q Can I re-enter the venue?

A

Re-entry is not allowed.

Q Where can I purchase the annual passport?

A

You can purchase the annual passport on the SMALL WORLDS official website or at the ticket counter in the facility.

Q Can I upgrade the admission passport (one-day pass) to the annual passport?

A

The admission passport (one-day pass) can be upgraded to the annual passport by paying the difference on the day of visit.

Q Do you offer discounted or free entry for disabled people?

A

We are very sorry, but there is no discount for disabled people or their carers at present. Thank you for your understanding.

FOR CORPORATE & GROUP

Q Can an application be made by a group?

A

Please make an inquiry via the inquiry form on the official website.

Q Can you tell me the minimum number of people to get a group discount?

A

Please make an inquiry via the inquiry form on the official website.

Q Can I apply for a school excursion?

A

Please make an inquiry via the inquiry form on the official website.