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Inquiries are accepted by email.
For school and group inquiries, please use this form instead the form below.
*All fields are required.
・We will close inquiry duties from Jan1 to Jan3 and restart from Jan4.
The park will open from Jan2. We are looking forward to a visit.

Email Address
1. Management of personal information
This website is operated by SMALL WORLDS Inc. (hereinafter referred to as the "Company"). The Company will use personal information according to the Privacy Policy (hereinafter referred to as the "Privacy Policy"). The Company operates in compliance with laws related to personal information protection, other laws and regulations regarding the management of personal information and guidelines of related ministries and agencies. The Company's basic policy about personal information is listed as follows.
2. Personal information

Personal information includes the following items:

  1. 1. Users' personal information that can be used to identify users, such as name, address, telephone number, e-mail address and other information.
    Information which alone cannot be used to identify users, but can be easily compared with other information to identify users is also counted as a personal information.
    Information provided by user in their purchase history of Admission Passports, information based on the use of the Annual Pass, Figure Program with Resident Rights, etc., as well as the history of use of services provided by the Company.
  2. 2. In addition to the information described above, the personal information also includes the image data of users acquired by the Company through 3D scanning (hereinafter to be referred as “3D scan data”) with the scanners set in SMALL WORLDS TOKYO (hereinafter to be referred as “the facility”) operated by the Company or scanners set outside the facility with customers' consent.
3. Purpose of use of personal information
The Company uses personal information for the following purposes. If personal information is used for purposes other than those specified in this section, users will be informed of the purpose of use and the consent from users should be obtained.
  1. 1. Purposes of the use of personal information such as name, address, telephone number, email address etc. described in Section 2.1
  2. ①To verify the identities of the park visitors based on the park operation by our corporation / the Company
  3. ②To sell admission tickets according to users' applications and introduce related services via e-mail
  4. ③To provide user support related to the services of the Company (answering inquiries, etc.)
  5. ④To learn the interests of users, maintain and improve the services provided by the Company, and develop new services
  6. ⑤To provide and introduce services and advertisements of the Company to users via email (including the services and advertisements provided according to each user's usage status and hobbies)
  7. ⑥To create statistical materials for the Company's marketing activities
  8. ⑦To verify identity necessary for the operation of the services and to respond to inquiries based on laws and regulations
  1. 2. About personal information including the image data acquired through 3D scanning described in Section 2.2
  2. ①To use the “3D scan data” to create figures in accordance with the customers' orders, to display them inside and outside the facility in accordance with customers' instructions and provide services to customers in a form that can be used on the smartphone app.
    Based on the above, other visitors and the Company can freely photograph and use the figures displayed inside and outside the facility.
    In addition, the 3D scan data of those who created their figures will be stored under strict security for a certain period of time specified by the Company in order to maintain and improve our services such as figure repair.
  3. ②To maintain and improve the services of the Company and to develop new services
  4. ③To provide user support related to the services of the Company (answering inquiries, etc.)
  5. ④To provide or display notifications and advertisements about services for users
  6. ⑤To create statistical data for the marketing activities of the Company
  7. ⑥To verify identity necessary for the operation of the services and to respond to inquiries based on laws and regulations
4. Provision of personal information to third parties
As a general rule, the Company will not provide personal information to a third party without users' consent. However, this does not apply to the following cases when it is necessary to provide personal information to a third party.
  1. 1. When it is required by law
  2. 2. When it is necessary for the protection of human life, body or assets, but it is difficult to obtain consent from the individual
  3. 3. When it is particularly necessary for public health improvement and sound growth of children but it is difficult to obtain consent from the individual
  4. 4. When it is necessary for cooperation with a national organization or local public entity, or a business operator entrusted by such an organization in order to carry out affairs stipulated by laws and regulations in cases when obtaining consent from the individual concerned would hinder such affairs
5. Outsourcing of personal information
In order to accomplish the intended purposes specified in Section 3, the Company will provide personal information to a third party (hereinafter referred to as the "Subcontractor") that the Company entrusts services without obtaining consent from users. The Subcontractor will use personal information to the extent necessary for accomplishing the specified purposes. In this case, the Company shall make a contract (including confidentiality agreements) with the Subcontractor that personal information will not be disclosed or leaked to other third parties and that personal information will not be used for purposes other than accomplishing the specified purposes.
6. Use of user data for statistical analysis
The Company shall be able to disclose the results of statistical analysis based on the provided personal information (without personal information itself) to third parties.
7. Disclosure of personal information
When requested by users to disclose personal information based on the Personal Information Protection Act, the Company will disclose personal information to them without delay after confirming that the request is made by the users themselves. (The Company will inform the users if relevant personal information does not exist.) However, this shall not apply if the Company is not obligated to disclose it under the Personal Information Protection Act or other laws.
8. Suspension of use of retained personal information
When users ask the Company to suspend the use of their personal information or delete personal data (hereinafter referred to as the "Suspension of Use") for the reason that the personal information is handled beyond the scope of the purpose of use or that it is obtained by unauthorized means, the Company will conduct a necessary investigation without delay. And based on the result of investigation, we will suspend the use of personal information and notify the users accordingly. However, if suspending the use of personal information will require considerable expense or it is difficult to suspend the use of personal information, it is possible for the Company to take alternative measures to protect rights and interests of the users.
9. Use of IP addresses on the website
When users browse or use the website of the Company, users' IP address and cookie information (defined below) will be obtained automatically. IP address and cookie information will be used for the following purposes.
  1. 1. To improve or update the site to satisfy users
  2. 2. To confirm unauthorized use of the website
  3. 3. To effectively display advertisements on the website
  4. 4. To measure the number of users and perform statistical analysis in a form that cannot identify users

Cookies are files that are sent and received between the website server and user's browsing software (hereinafter referred to as the "Browser") when users browse websites. If users choose to receive cookies on their computers, cookies will be saved in specified locations on computers. By using cookies, the Company's server can record which webpage of the Company's services a particular computer visits (hereinafter referred to as the "Cookie Information"). Users cannot be identified unless they enter their own personal information on the website of the Company's services. Moreover, users can also change their browser settings to refuse to accept cookies or display a warning when they receive cookies. However, if users refuse to accept cookies, they may not be able to use some part of the Company's services. (For example, they will not be able to use services that can only be used after logging into the website of Company's services.)

10. Use of access logs
When users access the website of the Company, the Company will record their information in the form of access logs on the server and store it for a certain period of time. The information recorded in the access logs includes the date and time of access, IP address, type of browser, cookie information of browser, etc., but does not include information that can identify users. The access logs are used as operation information of the Company's server for the purpose of improving the convenience of the server, managing the server and investigating unauthorized use and are not used for any other purpose.
11. Information desk
Please contact the following information desk if you have opinions, questions, complaints and inquiries about personal information, IP addresses and cookie information.
Address: 1-3-33-B3 Ariake, Koto-ku, Tokyo.
Personal Data Protection Manager : Mayumi Furusaka
TEL: 03-6402-4102
12. Change of the Privacy Policy
The contents of the Privacy Policy may be revised without notifying users. However, if there are changes that require the consent of users by law, the revised Privacy Policy shall apply only to users who have agreed to the changes using the method specified by the Company. Unless otherwise specified by the Company, the revised Privacy Policy shall be posted on this website and will become effective as soon as it is posted.

February 2022

  • We might not be able to respond to some of your opinions and requests individually.
  • Please be advised that depending on the content of the inquiries it may take us some time to answer some of them.
  • Inquiry emails received on holidays and national holidays may be answered on the following weekday or later.
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